Term and Conditions

Welcome to Fruits Store! By accessing our website at fruitstoreus.com and making purchases, you agree to these Terms and Conditions. We’re committed to bringing you healthy plants with exceptional care from our nursery to your home.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to purchase from our store. We ship worldwide except to certain Asian and remote regions due to agricultural restrictions.

1.2 User Responsibilities

• Provide accurate account and shipping information
• Protect your login credentials
• Use the website only for lawful purposes
• Not attempt to harm or disrupt our services

2. Products and Services

2.1 Plant Descriptions

We take great care in describing our Camellias, Eucalyptus Trees, Fruit Trees & Plants, Houseplants, and Hydrangeas. While we strive for accuracy, slight variations may occur due to the natural growth process.

2.2 Availability

All plants are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Care Requirements

Plants are living organisms requiring proper care after delivery. We provide care instructions but cannot guarantee survival after transfer to your environment.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation with tracking information.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with SSL encryption.

3.3 Pricing

Prices are in USD and subject to change without notice. You’ll be charged the price displayed at checkout.

3.4 Shipping Options

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days
• Free Shipping (Orders >$50): Via EMS, 15-25 business days

Delivery estimates may vary due to customs or seasonal factors.

4. Returns and Exchanges

4.1 Return Policy

Returns/exchanges accepted within 15 days of delivery if:

• Plant is in the same healthy condition
• Original packaging is intact
• No post-delivery damage from improper care

4.2 Non-Returnable Items

We cannot accept returns for:

• Plants with disease/pest infestation caused after delivery
• Personalized/specially ordered items
• Discounted/clearance items (unless damaged/incorrect)

4.3 Return Process

1. Contact us at [email protected] within 15 days
2. Include order number, items, reason, and photos if applicable
3. Wait for return authorization (within 2 business days)
4. Ship using original packaging when possible

4.4 Refunds

Approved refunds will be processed in 5-7 business days to your original payment method. Original shipping fees are non-refundable.

5. Intellectual Property

All content on our website (images, text, logos) is our property or licensed to us and protected by copyright laws. You may not use our content without written permission.

6. Liability Limitations

6.1 Product Liability

While we ensure plants leave our nursery in healthy condition, we’re not responsible for:

• Damage during transit by carriers
• Plant health after delivery due to environmental factors or care
• Local agricultural restrictions in your area

6.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Inaccuracies corrected promptly after discovery

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by Arizona state laws. Disputes will be resolved in Phoenix courts.

7.3 Contact Information

For questions about these terms:

Fruits Store
617 Coplin Avenue, Phoenix, US 85034
Email: [email protected]