At Fruits Store, we’re as committed to delivering your plants safely as we are to growing them with care. Our Camellias, Eucalyptus Trees, and lush Houseplants travel from our nursery to your home with the same attention we give them daily. Below you’ll find all the details about our shipping and returns processes designed for plant lovers worldwide.

Shipping Information

We ship globally (excluding some Asian and remote regions) using trusted carriers to ensure your green friends arrive in perfect condition.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and careful handling
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking available

Important: Delivery times are estimates and may vary due to customs processing or seasonal demand. We recommend choosing the shipping method that best suits your plant’s needs and your timeline.

Returns & Exchanges

While we hope every plant brings you joy, we understand sometimes returns are necessary. Our policy is designed to be as green-friendly as our products.

Eligibility

You may return or exchange items within 15 days of receiving your order if:

  • The plant is in the same healthy condition as when shipped
  • Original packaging is intact
  • No signs of post-delivery damage from improper care

Non-Returnable Items

Due to their nature, we cannot accept returns for:

  • Plants showing disease or pest infestation caused after delivery
  • Personalized or specially ordered items
  • Discounted or clearance items (unless damaged or incorrect)

How to Return

Follow these simple steps for returns or exchanges:

  1. Contact Us within 15 days at [email protected] with:
    • Your order number
    • Item(s) for return/exchange
    • Reason and photos if applicable
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping address
  3. Ship Your Return: Package securely using the original packaging when possible. We recommend trackable shipping
  4. Inspection: We’ll examine the returned item and notify you of approval within 3 business days of receipt

Damaged or Incorrect Items? Contact us immediately with photos at [email protected]. We’ll arrange replacement or refund without return when appropriate.

Refund Information

Once your return is approved:

  • Timing: 5-7 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

Prefer a different Camellia variety or Houseplant? We’ll happily exchange your item:

  • Indicate your preferred replacement in your return request
  • We’ll cover standard shipping for the new item
  • Subject to availability of our beautiful plant collection

Need Help?

Our plant-loving team is here to assist with any shipping or return questions. Contact us at:

We grow our plants with care and ship them with confidence – your satisfaction is rooted in our every process.