At Fruits Store, we want you to be completely satisfied with your purchase of our beautiful plants, just as we carefully tend to each Camellia, Eucalyptus Tree, and Houseplant in our collection. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it – healthy, undamaged, and in its original packaging.

Important Note: Due to the perishable nature of our products, we cannot accept returns on plants that show signs of disease or improper care after delivery. This includes all our Camellias, Eucalyptus Trees, Fruit Trees & Plants, and Houseplants that arrive healthy but deteriorate due to environmental factors after delivery.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all the necessary information.
  2. Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for return.
  3. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
  4. Ship Your Return: Package the item securely and ship it back to us at the address provided. We recommend using a trackable shipping service.
  5. Processing: Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fruits Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [List items]
  • Reason for return/exchange: [Please explain]
  • Preferred resolution: [Refund/Exchange for [specific product]]

Please let me know the next steps. Thank you for your assistance!

Best regards,
[Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.

Exchanges

If you need to exchange an item for a different plant variety, please indicate this in your return request. We’ll ship your replacement as soon as we process your return. Exchanges are subject to product availability.

Damaged or Incorrect Items

If your plants arrive damaged or if you received the wrong item, please contact us immediately at [email protected] with photos of the damaged product or incorrect item. We’ll arrange for a replacement or refund without requiring you to return the item.

Non-Returnable Items

Certain items cannot be returned due to their nature:

  • Plants that show signs of disease or pest infestation caused after delivery
  • Personalized or specially ordered items
  • Discounted or clearance items (unless damaged or incorrect)

If you have any questions about our Returns & Exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected] or call us at

+000 000 000
. We’re as committed to your satisfaction as we are to growing healthy, beautiful plants!