Privacy Policy

At Fruits Store, we value your privacy as much as we value the health of our plants. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (fruitstoreus.com) or make purchases from our online store.

1. Information We Collect

Like carefully tending to our plants, we handle your information with care. We collect:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details (processed securely through our payment partners).
• Browsing Information: We gather data about how you interact with our site, including pages visited, products viewed, and referring websites.
• Device Information: We may collect information about the device you use to access our site, such as IP address, browser type, and operating system.
• Communication Data: When you contact our customer service ([email protected]), we keep records of those interactions.

2. How We Use Your Information

Just as different plants serve different purposes in your garden, we use your information for various essential functions:

• To process and fulfill your orders for our Camellias, Eucalyptus Trees, Fruit Trees & Plants, and Houseplants
• To provide customer support and respond to your inquiries
• To improve our website and product offerings
• To send you relevant information about your orders and our products (only with your consent)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Data Sharing and Disclosure

We treat your data like rare seeds – with protection and only shared when necessary:

• Service Providers: We share information with trusted partners who help us operate our business (payment processors, shipping carriers, IT services).
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same care we give to packaging your plants for safe delivery:

• All transactions are protected with SSL encryption
• We never store complete credit card information on our servers
• We implement industry-standard security measures to prevent unauthorized access
• Data is stored on secure servers and accessed only by authorized personnel

While we implement robust security measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights

You have rights regarding your personal information, just as you have control over how you care for your plants:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or correct your information through your account or by contacting us.
• Deletion: You can request deletion of your personal data, subject to legal requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time.
• Restriction: You may request restrictions on how we process your data.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help your browsing experience grow, just like fertilizer helps plants:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart).
• Performance Cookies: Help us understand how visitors use our site.
• Functionality Cookies: Remember your preferences (e.g., language selection).
• Advertising Cookies: Used to show relevant ads (you can opt-out).

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

Since we ship our beautiful plants worldwide (excluding Asia and some remote areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy as our business grows and evolves. Significant changes will be communicated through our website or email. We encourage you to review this policy periodically.