Welcome to Fruits Store’s FAQ section! We’ve compiled answers to the most common questions about our plants, delivery, payments, and more. If you don’t find what you’re looking for, our gardening enthusiasts are always happy to help at [email protected].

About Our Products

What types of plants does Fruits Store specialize in?
We specialize in beautiful, high-quality plants including Camellias, Eucalyptus Trees, Fruit Trees & Plants, Houseplants, and Hydrangeas. Each plant is carefully selected by our horticulture experts.
Are your plants suitable for beginners?
Yes! We offer a variety of plants suitable for all skill levels, from beginner gardeners to experienced plant enthusiasts. Our product descriptions include care difficulty levels to help you choose.
How are your plants packaged for shipping?
Our experts package each plant with specialized protective materials to prevent damage, proper moisture control for healthy transit, and clear labeling for easy identification.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. This will allow you to track orders and save your information for future purchases.
Can I modify or cancel my order after placing it?
Orders can typically be modified or canceled within 1 hour of placement. Please contact us immediately at [email protected] if you need to make changes.

Shipping & Delivery

What are my shipping options?
We offer two shipping options:
1. Standard Shipping – $12.95 via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping via EMS (15-25 days after dispatch) for orders over $50
How long does order processing take?
All orders take 1-2 business days to process as our team carefully prepares your plants for shipment.
Do you ship internationally?
Yes! We ship worldwide, excluding Asia and some remote areas. Delivery times may vary based on your location and customs processing.
What should I do if my plants arrive damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll work to resolve the issue promptly under our 15-day return policy.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information and never store your full credit card details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please contact our customer service team.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns you may have.
Are there any items that can’t be returned?
Due to the perishable nature of plants, we can only accept returns of plants that arrive damaged or significantly different from what was ordered. All returns must be initiated within 15 days of delivery.
Remember: Gardening is about patience and care – both in growing your plants and in waiting for them to arrive. The wait will be worth it when you see your new plants thriving in your space!

Still have questions? Our gardening enthusiasts are happy to help at [email protected].

Happy Gardening,
The Fruits Store Team